My Country Mobile - FAQ

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Wholesale Voice FAQ

We usually require a minimum payment of $100 in other to fund a prepaid account for you, but to get the best pricing, we do ask for a volume forecast.

  • Note that the prepaid service is offered on a pay as you go model

That's very easy because all the customer needs to do is to fill the registration form on our website which will ask for your email, first name/last name, phone number, and country you're currently located.


We offer voice termination service at the wholesale level and also provide wholesale DIDs (Virtual Telephone Numbers) (DDI).

MCM service, our goal is to offer our customers a customized solution. We will review your business and come up with a personalized solution. To help make the process easier, we also offer a free no-obligation account plus a $10 appreciation credit that you can use to test out the service and try our routes.

MCM is a prepaid service. We offer payment by PayPal, credit card, debit card, and Bank Transfer.

Our System is supporting all types of Codec.

Yes, we offer a free and no-obligation test account to all customers. This speaks volumes of the confidence we have in our service, so you've nothing to lose.


We provide you a trial account and a full list of our price rates. We would also need to know what countries or location you're interested in and to you monthly volumes for each.


We're currently working on our app and would launch it pretty soon, but for now, our responsive portal can serve you wholeheartedly and works well on all mobile devices.


Yes, on our platform, every account gets assigned an account manager whose duty to assist and attend to any issue you may have. You can easily see your account manager's contact details on your account portal.


Yes, every account on our platform gets access to their very own user portal, where you can view reports, news, current rates, ticketing, troubleshooting, and lots more.


Yes we support both codecs for fax transition t.38 and G711


IDT Convey will provide SMS competent DIDs for several Nations, However we don't supply the SMS assistance . You need to provide another provider to transfer and charge the SMS part. We've got lots of clients who perform so also and might be delighted to supply a few advice.

  • Note that the prepaid service is offered on a pay as you go model

We Provide a ticketing system from the portal site Where It's Possible to start New problem tickets and also see the standing.


Yes, if there is no billing activity/ traffic activity for 90 days, the account will be closed. We do send out notifications along the way to alert you in advance

No, but we do offer great referrals. If you would like to discuss, please ask one of the regional sales managers to contact you.

Certainly, we now Have three routes quality1)Platinum – Tier-1 Suppliers and 100% CLI routes
2)Gold -- Top-rated Retail routes with excellent quality
3)Silver -- Position market chances

To Decide on the Voice branch You'd Love to utilize you may Need to possess your change input a prefix prior to every telephone. If it really is impossible, you may even select a default branch in your own accounts and possess your requirements provided for My Country Mobile convey path on which branch.

Certainly, We've Got complete Policy on the other side of the world and possess high excellent degrees open to coincide with your wants.


Please reach out to the account manager attached to your account, and he would be more than willing to help you out.


Absolutely! Please contact your account number.


Yes, with all our Platinum Card merchandise we supply CLI for only About every area. In addition, we work every day screening to be sure the caliber and precision of the CLI paths.


Virtual Phone Number FAQ


Login Problems


Telephone Queues make it possible for one to improve your inbound phone routing capacities to telephone lists to manage 5,10, 20, or even 30 concurrent phone calls.

  • Note that the prepaid service is offered on a pay as you go model

Contained together with your My Country Mobile, telephone viewing is just a potent quality that enables one to get a grip on exactly how inbound calls will be managed without answering the telephone.


Know exactly what you could certainly do together with all the My Country Mobile pre determined call-screening characteristic: Make sure VIP Customers ' Routed into the ideal Agent or division Together With all the My Country Mobile telephone screening attribute, you may make rules which make it possible for your leading clients or reports to bypass the telephone button and also the IVR menu entirely; only make use of the telephone screening principle forward

Calls have to get plotted at particular times Telephone forwarding is helpful as your incoming phone calls may be routed depending on the preferences you expressly activate.

Automated telephone supply operates by carrying incoming phone calls and linking them into some certain worker or section predicated on the range of facets, such as geographical site, skills-based routing, along with Time Of Day routing.

A kind of national cost-free or UIFN quantity which uses numbers that are simple to consider or spell a fresh.


Even a UIFN, or even common International freephone variety, is much like a global toll-free number from the caller is not billed to your telephone.


A worldwide toll telephone variety, or even international 800-number, lets consumers global to accomplish your company with no billing.


Outbound Calls

Number Costs

Call Identification

Predicated on nation particular policies, a few virtual statistics require that the virtual amount consumer is positioned inside of an identical place whilst the numbers they're acquiring.

As a result of laws that are local, several cell phone numbers necessitate an individual to meet up certain prerequisites and offer extra documentation such as for instance: firm Registration Title Users i-d tackle of end-user Signed"List of Intent" To get a refresher in the amount's policy and constraints, only visit the internet shopping cart application and pick out a corresponding quantity.


DTF performs much like a worldwide toll-free virtual number so they truly are absolutely free from the caller. Getting country-specific, these numbers are only able to be predicted inside the coming country however are often reachable from most in-country cell programs.

DID/DDI can be found in several cities across the globe and aid organizations set a neighborhood presence in numerous locations minus the fee of the bodily business office. Neighborhood callers cover a normal nearby calling commission, which fluctuates based on their own geographical site. Neighborhood DID/DDI virtual numbers can normally be dialed by individuals across the globe and offer complete access and accessibility through the cell and payphone. A caller deletes your amount from overseas soon, but be billed foreign prices to your own telephone.

Country-specific telephone numbers Within the United Kingdom, Australia, Germany, Switzerland, France, Portugal, and Holland - to mention a Couple. Telephone premiums usually decrease for common cost numbers due to the fact the price tag is shared between the caller and also the firm getting the telephone. Charges into this caller will be on average the sum of an area called together with the recipient paying for off the usage speed. Common cost numbers deliver fantastic coverage over the nation. Whilst some national cost-free of charge or global toll-free numbers may possibly perhaps not be entirely obtainable in some specific places inside of a region like China, common cost numbers deliver full access and accessibility through mobiles.

In case Internet downtime induces your SIP apparatus to overlook an incoming toll-free or local telephone, your SIP supplier's system may forward the phone call to your PSTN contact quantity of one's selection.

Having issues obtaining calls throughout the PSTN? Consult your supplier to mechanically forward those overlooked calls for alternative PSTN numbers.


This choice is for people that genuinely believe it is always preferable to be safe than sorry.

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